Terms & FAQs

Frequently Asked Questions

Will my child receive a membership card?

Each student is issued with a membership card which must be scanned by Customer Service at every lesson to gain entry to the pool.

How will I know that my child is ready to move up?

All students in our program are continually assessed by the teacher for improvement and readiness for upgrading to the next level. Once they feel that a swimmer is ready, they will notify the supervisor for a formal assessment.

The supervisor’s decision is final and he/she will discuss the outcome with the swimmer/parent either face to face or via an email progress report.

What happens if my child has injured themselves and cannot swim for an extended period of time?

Medical suspensions are available at no charge for students who are unable to attend 2 or more consecutive lessons. Medical suspensions cannot be back-dated, and must be arranged prior to the missed lesson in writing (in-person or email) and be accompanied by a supporting medical certificate. Suspensions over 6 weeks will be removed from their class and re-enrolled into a suitable class with vacancy upon return.

Are there make-up lessons for missed lessons?

We get it, life with kids is unpredictable! If you are unable to attend a swim lesson, or your lesson falls on a public holiday, you are entitled to a ‘make-up lesson’ at no cost. For details, see our Make Up Policy.

Is the pool heated?

Yes, the indoor pool is heated to 32 degrees all year round.

Can my child wear a normal nappy in the water?

Infants are required to wear swimwear or aqua nappies that are tight fitting around the thighs. Standard nappies are not permitted in the pool. Aqua nappies are available for purchase at Customer Service.

What if my child becomes upset during their swimming lesson?

Please be aware that it is common for children to have difficulty adjusting to swimming lessons. Most children will settle within a few weeks; however we do encourage parents to bring bathers along during this time, in case your child requires additional support.

What do we need to bring?

Bathers, towel, goggles and also dry clothes to change into after their session.

Does my child need goggles?

They may appear insignificant but they can make a large difference to a child’s learning journey as they progress through swimming lessons. Most children who do not wear goggles close their eyes as they swim. This can lead to them becoming disorientated or preoccupied which makes them unable to focus on their stroke technique. We offer a great range of affordable youth goggles, ask Customer Service for assistance.

Goggles are not a compulsory part of our program however we highly recommend children gaining experience both with and without goggles.

Do I have to be in the water with my child during the lesson?

If your child is under 3 and/or enrolled into one of our Babies & Toddlers Classes then a parent/guardian must be in the water for the lesson.

What is the Watch Around Water Policy?

Children under 5 – must be accompanied in the water and remain within arms reach of an adult.

Children under 10 – must be accompanied and constantly supervised by an adult.

In swimming lessons, students enrolled in Babies & Toddlers classes require their parents to be in the water with them. In all other swimming lesson classes, parents are still expected to abide by Watch Around Water with constant supervision of their children under 10.

What qualifications and checks do our teachers have?

Our teachers hold nationally accredited AUSTSWIM Teacher of Swimming & Water Safety Certificates, current CPR and screen through current DCSI child-related employment screening checks. All teachers that teach infant or disability lessons hold specialised qualifications.

Can I take photos of my child in their swimming lesson?

The YMCA welcomes the capturing of your magic moments on camera or video, however privacy of others must be respected. The use of cameras and video cameras at this venue is conditional upon the following:

  • You must have all relevant individuals consent to use images
  • It is illegal to broadcast or publish images without consent
  • Under no circumstances are cameras, video cameras or mobile phones to be used in change room areas